TSIA's Customer Success Baseline Survey identified three distinct customer success charters. What's yours?
Identifying your charter is the first step to optimizing your services organization for customer success.
This five-page paper defines the three most common profiles of customer success: Adopters, Expanders and Renewers. Depending on the current state of your organization, this paper will help identify:
A fundamental shift in mindset toward consumption analytics and customer success has been triggered by being part of the TSIA journey for SAP.
Director, SVP, Global Maintenance and Premier Engagement, SAP AG