Is your support services team prepared to meet the needs of today's complex customers?

To help you better prepare for the current support services industry challenges, The State of Support Services: 2016 features four areas of focus for service transformation:

  • Customer Experience Strategy
  • Customer Engagement Strategy
  • Support Modernization Strategy
  • Technology Adoption Strategy

It also includes TSIA's 2016 research agenda and recommendations for how to improve your organization and generate incremental revenue in the process. 

I find the research TSIA provides is always one step ahead. It certainly helps to see how the industry is changing, and more importantly, what can be done to stay ahead of the game and innovate for our customers.

Ted Saoumi

Product Manager - Support & Education Services, Schneider Electric Software, LLC


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About TSIA

The Technology Services Industry Association (TSIA) is the leading industry association for executives who run service lines of business within technology companies. Our membership base includes 80% of the Fortune 100 technology firms in more than 65 countries worldwide.