Overcoming Obstacles to Supporting Customers via Social Channels
This report will highlight the survey findings, focused on the top obstacles faced by survey respondents, which include:
Social support done right can deliver value for customers as well as cost-effective support and customer insights for technology companies.
Download your copy of the report to get the data and recommendations you need to take your social support program to the next level.
TSIA makes our job easier by giving us great insights and innovation ideas for growth and success with support services.
Group Executive, Global Systems Integration Services, Dimension Data
The Technology Services Industry Association (TSIA) is the leading industry association for executives who run service lines of business within technology companies. Our membership base includes 80% of the Fortune 100 technology firms in more than 65 countries worldwide.