According to TSIA’s 2016 Social Support Survey, more than half of companies are
now supporting customers via social
media channels.

This report will highlight the findings of the survey for both online support communities and supporting customers via popular social media channels, including:

  • The top social media channels used to engage customers, including a demographic breakdown
  • Trends and best practices for online support communities
  • Social media monitoring
  • Obstacles to social support success
  • TSIA's recommendations on how to take your social support program to the next level

Download your free copy of the report today to ensure your organization's social support program is optimized for success.


Download Your Free Copy!

"TSIA has its finger on the pulse. Responsive, informed, and thoroughly helpful."

Chris Farnath
Director Customer Success,
Allocate Software