TSIA’s third annual knowledge management survey is complete, and the results clearly document how difficult it is for companies to
get the people, process, and technology of knowledge management (KM) right.

This report will share the findings of the survey, with particular focus on three areas:

  • Consolidating knowledge platforms
  • Rewarding/incenting employees for knowledge outcomes
  • Building executive support for knowledge programs

With high planned spending for KM technology again in 2015-2016, companies need to actively embrace a knowledge-sharing culture and dedicate headcount to this critical service capability in order to be successful.

Download the report today to gain valuable KM insight and increase your likelihood of knowledge management success!


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"Our TSIA membership continuously helps us by providing the timely, unique, and extremely compelling insight we need to get through critical executive-level technology planning and budget discussions."

Shawn Santos
Director, Solution Design, ServiceSource International, Inc.