The traditional business model that has been geared to making, selling, and shipping product is under pressure as significant product revenue declines are not being offset by service revenue gains.

As a result of this disruption, we're seeing five trends that are impacting almost every company we interact with.

The State of Field Services 2017 focuses on those trends, which include:

  1. New field service offers bring new demands on the organization.
  2. Being the low-cost provider never goes out of style.
  3. Organizational alignment and convergence: what does field service want to be when it grows up?
  4. Automation is critical to boosting productivity and increasing revenue.
  5. Talent management strategies to drive adoption, expansion, and renewals.

Download your copy of the report today and use it as a guide to help you achieve success in 2017 and beyond.

Our TSIA membership provides valuable resources for us as we strive to drive our operation to be best in class in all aspects of service delivery.

Patricia Nelson

Service Assurance Delivery Operations,
Nokia Mobile Networks


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About TSIA

The Technology Services Industry Association (TSIA) is the leading industry association for executives who run service lines of business within technology companies. Our membership base includes 80% of the Fortune 100 technology firms in more than 65 countries worldwide.