An overview of the capabilities field services organizations are investing in during 2016.

In this report, you’ll find a summary of the top member inquiries of the past year, identifying the most prevalent business challenges faced by our members. These challenges have been translated into the core capabilities field services organizations will need to embrace in order to achieve success.

Key focus areas for 2016 include:

  • Business transformation
  • Driving customer satisfaction
  • Differentiated service revenues
  • Embracing adoption and consumption models
  • Service delivery optimization
  • Extreme automation
Get your free copy of the report today and find out how your organization can acheive success in 2016 and beyond.

The State of Field Services 2016

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"Our TSIA membership provides valuable resources for us as we strive to drive our operation to be best in class in all aspects of service delivery."

Patricia Nelson
Alcatel-Lucent Service Assurance