In this report, you’ll find a summary of the top member inquiries of the past year, identifying the most prevalent business challenges faced by our members. These challenges have been translated into the core capabilities field services organizations will need to embrace in order to achieve success.
Key focus areas for 2016 include:
"Our TSIA membership provides valuable resources for us as we strive to drive our operation to be best in class in all aspects of service delivery."
Alcatel-Lucent Service Assurance