Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry.

The growth of customer success (CS) is being fueled by major financial trends playing out in the technology industry. 

In this paper we will place the spotlight on the three trends affecting customer success, as well as provide insight into:

  • The top CS business challenges 
  • Critical capabilities required for CS organizations
  • Adoption, satisfaction, and planned spending for technology relevant to CS
  • TSIA's 2016 Customer Success research calendar
  • Recommendations on how to improve your organization

Download the report to get the insight you need to position your organization to comprehensively understand and positively impact your customers' experience.

"TSIA has its finger on the pulse. Responsive, informed, and thoroughly helpful." 

Chris Farnath
Director Customer Success, Allocate Software


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