TSIA

Customer Success Resource Center

Is your customer ready to be successfully onboarded? Download the assessment and go through the exercise with your customers to find out!

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

This video recording provides a seven-step framework for driving customer success at scale, including: charter, funding, technology and talent.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

Leverage these practical research-based recommendations to expand customer relationships and maximize the impact of your customer success organization.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

Helping customers truly succeed with your products creates a virtuous business cycle that produces positive ROI for both you and your customers.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

This report highlights three trends affecting customer success and provides recommendations for improving your organization.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

This checklist provides the top five actions your company can take to begin optimizing for customer success and boost revenue potential.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

This short research insight outlines 10 technology categories recommended for developing a highly scalable customer success infrastructure.

TSIA is a unique aggregation of services-specific resources, conference events, communities, and recognition programs — all of which provide insight into the latest industry news, trends, best practices, and more. This helps us to execute on our commitment to customer success.

Juan Jones, Senior Vice President, Oracle Customer Support Services, Oracle 

Identifying your charter is the first step to optimizing your services organization for customer success. This paper outlines the three most common charters, including: Adopters, Expanders, and Renewers.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

For technology companies, customer success holds the key to growing both new customers and the existing revenue base of technology companies.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

In this video recording, you'll discover how the customer success movement is transforming the enterprise and is taking the SaaS community by storm.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

Watch this keynote video presented by J.B. Wood and learn how growing customers will become the new mission for services and how its pursuit will redefine the shape of your company.

Great conference this year! Every business is unique, but TSIA helps you understand where the industry is going, enables you to learn from others' experiences, and gives you some innovative ideas on how to address industry and customer challenges.

Oleg Figlin, SAP 

TSIA executives are available to share their expertise. Request a workshop or speaking engagement to gain outside perspective and thought leadership.

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP, Services, Kronos Inc. 

Download your free copy and preview the benefits of participating in TSIA's Customer Success Baseline Study.

A fundamental shift in mindset toward consumption analytics and customer success has been triggered by being part of the TSIA journey for SAP.

Augusto Abbarchi, SAP AG 

In this ebook, we'll explore three critical principles for budgeting and scaling your customer success organization.

A fundamental shift in mindset toward consumption analytics and customer success has been triggered by being part of the TSIA journey for SAP.

Augusto Abbarchi, SAP AG