To run a PS business, managers must understand how productive their consulting staff is. Billable utilization is a key indicator of that productivity, yet many companies continue to debate the appropriate way to calculate this fundamental metric.
This checklist outlines TSIA’s recommended methodology for calculating utilization for PS delivery staff.
"Research and industry insight from TSIA has helped to articulate and quantify challenges and opportunities better to senior management and benchmark our services against peers in the industry."
Head of Services Marketing, Swift