Now is the time for customer success to drive true customer value!

Today's services organizations have access to a wealth of customer data and visibility which presents an unprecedented opportunity to understand, engage and delight their customer base.

This checklist provides the top five actions your company can take to begin optimizing for customer success and boost revenue potential:

  1. Establish the initial charter of customer success
  2. Align hiring and compensation models
  3. Invest in analytics capabilities
  4. Develop predictive models for churn and retention
  5. Develop a framework for assessing adoption rates

If you're not prepared to take advantage of these opportunities to increase the value of your organization by facilitating customer outcomes, you may be fighting an uphill battle in terms of maximizing your top-line revenue growth.


Access the Free Checklist

TSIA Members

  • Cisco
  • LogMeIn
  • Salesforce
  • Marketo
  • Adobe