This baseline study preview is a great tool for understanding the types of questions and key findings that are helping technology organizations build thriving customer success businesses.

What's in this preview?

  • Sample survey questions from the four essential areas of analysis for customer success
  • A graphical representation of the survey key findings related to CSM compensation
  • Takeaways and highlights to help companies see how their performance compares to the industry

Download your free copy and consider the benefits of participating in TSIA's Customer Success Baseline Study.

customer success baseline study

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A fundamental shift in mindset toward consumption analytics and customer success has been triggered by being part of the TSIA journey for SAP.

Augusto Abbarchi, SAP AG

TSIA Members

  • Cisco
  • LogMeIn
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  • Marketo
  • Adobe