For technology companies, customer success holds the key to growing both new customers and the existing revenue base of technology companies.

Maximize the impact of your customer success organization by leveraging TSIA's seven-step framework:

  1. Charter definition
  2. Funding model
  3. Core processes
  4. Metrics
  5. Staffing
  6. Offers
  7. Technology infrastructure

"TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business."

Chris Todd

Senior Vice President of Services, Kronos Inc.


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