Technology is a critical component for support services. 

With the increased complexity of today’s products and the ever-growing number of customer interactions, investments in service and support technology are a primary avenue to meet and exceed customer expectations for service levels.

The 2017 Support Services Technology Stack report includes:

  • 24 separate application categories recommended for highly productive, scalable support teams
  • The top-installed vendors in each category
  • A new section on how technology can be leveraged for extreme automation

Download your free copy of the report and be equipped to make smart investments in service and support technology. 

TSIA is the leading industry expert in technology support services and is an organisation I trust to keep ahead of the industry trends.

Colum McNamara

EMEA Director, Citrix Technical Support, Citrix Systems

2017 Support Services Technology Stack Report

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About TSIA

The Technology Services Industry Association (TSIA) is the leading industry association for executives who run service lines of business within technology companies. Our membership base includes 80% of the Fortune 100 technology firms in more than 65 countries worldwide.