Every year, TSIA documents hundreds of distinct organizational capabilities that tech companies must master to optimize various aspects of selling and delivering technology offers.

The 2017 Service Capability Heatmap:

  • Identifies key trends impacting tech companies, including the shift toward "as a service" offers.
  • Summarizes the top business challenges being created by these industry trends.
  • Identifies what organizational capabilities are becoming more critical (based on these trends and challenges).

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd

Senior Vice President of Operations & Chief Services Officer

2017 Service Capability Heatmap

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About TSIA

The Technology Services Industry Association (TSIA) is the leading industry association for executives who run service lines of business within technology companies. Our membership base includes 80% of the Fortune 100 technology firms in more than 65 countries worldwide.