Year over year, technology becomes ever more important to customer success organizations and initiatives. 

TSIA continues to see a maturing capability with customer success tools to create and manage complex process workflows. These workflows cover many use cases and offer the promise of delivering productivity gains that allow customer success organizations and initiatives to scale.

This 8-page report includes:

  • 14 separate application categories recommended for highly productive, scalable success teams and programs
  • The top-installed vendors in each category
  • Customer success technology adoption trends 

Investment in technology is a primary avenue to scale operations and sales effectiveness. Download your copy today to make the right investments in customer success technology.

TSIA is focused on the leading edge issues that are important to me. I value the partnership that TSIA leadership provides in helping me shape the customer journey.

Rick Welch

SVP Worldwide Services, Demandware


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About TSIA

The Technology Services Industry Association (TSIA) is the leading industry association for executives who run service lines of business within technology companies. Our membership base includes 80% of the Fortune 100 technology firms in more than 65 countries worldwide.

TSIA Members

  • Cisco
  • LogMeIn
  • Salesforce
  • Marketo
  • Adobe