Adoption, Satisfaction, and Planned Spending for Support Services Technology
TSIA's eleventh annual global technology survey results make it very clear that investments in service and support technology are a primary avenue to meet and exceed customer expectations for service levels.
In this report you'll find:
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"I find the research TSIA provides is always one step ahead. It certainly helps to see how the industry is changing, and more importantly, what can be done to stay ahead of the game and innovate for our customers."
Support & Education Services,
Schneider Electric Software, LLC