With the increased complexity of today’s products and the ever-growing number of customer interactions, it is clear that investments in service technology are a primary avenue to meet and exceed customer expectations. 

This report will help you determine where to make incremental investments by providing insight into:

  • Best practices in applying technology to increase client satisfaction
  • The technology categories with the highest adoption, satisfaction, and planned spending
  • Areas in which your peers have adopted solutions that enable them to maintain their competitive edge, while keeping up with technical sophistication and current industry trends

Download this report to see how your company measures up to other managed services organizations that are taking steps to improve overall customer satisfaction.

"As we start up a managed services business, it is important for us to really understand the market, benchmarking, and trends. TSIA helped us do just that."

Charles Wiseman

World Wide Service Marketing,
Extreme Networks, Inc.


Download Your Free Copy