Adoption, Satisfaction, and Planned Spending for Managed Services Technology
With the increased complexity of today’s products and the ever-growing number of customer interactions, it is clear that investments in service technology are a primary avenue to meet and exceed customer expectations.
This report will help you determine where to make incremental investments by providing insight into:
Download this report to see how your company measures up to other managed services organizations that are taking steps to improve overall customer satisfaction.
"As we start up a managed services business, it is important for us to really understand the market, benchmarking, and trends. TSIA helped us do just that."
World Wide Service Marketing,
Extreme Networks, Inc.