Investing wisely in service technology is critical for meeting and exceeding customer expectations.

However, knowing where to start is difficult, especially with so many different products offering a similar ROI story.

Three things education services executives can learn from this detailed report:

  1. Adoption: technology categories with the highest increase in adoption over the last year
  2. Satisfaction: the highest and lowest technology satisfaction scores measured on a five-point scale
  3. Planned Spending: out of 18 technology categories, which areas companies have budget allocated for additional technology in the next 12 to 24 months

Download this report to see how your company measures up to other education services organizations.

TSIA has been an invaluable resource for me as I acclimate to my new role in the technology industry. I'm so grateful for our membership!

Melissa Majors

Director, Education Services, Ellucian, Inc.

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