Investing wisely in service technology is critical for driving customer adoption and outcomes.

However, knowing where to start is difficult, especially with so many different products offering a similar ROI story.

Three things customer success executives can learn from this detailed report:

  1. Adoption: technology categories with the highest increase in adoption over the last year
  2. Satisfaction: the highest and lowest technology satisfaction scores measured on a five-point scale
  3. Planned Spending: out of 11 technology categories, which areas companies have budget allocated for additional technology in the next 12 to 24 months

Download this report to see how your company measures up to other customer success organizations.

We were able to leverage the information provided by TSIA to justify multiple investments needed for R&D and product management.

Daniel Coullet

Daniel Coullet, VP Cloud Services, PTC

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