As we enter the next generation of technology consumption, service organizations will find themselves at the epicenter of company success.

The 2016 Service Capability Heatmap:

  • Offers a detailed review of the capabilities service organizations are investing in during 2016
  • Provides insight into how service organizations are optimizing their business through industry disruptions
  • Includes TSIA's 2016 research agenda and highlights over 20 industry surveys and 70 publications
Download this report and start developing the capabilities that will help lead your company to market success.

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"Our TSIA membership continuously helps us by providing the timely, unique, and extremely compelling insight we need to get through critical executive-level technology planning and budget discussions."

Shawn Santos

ServiceSource International, Inc.