Achieving Customer Outcomes with Outsourced Support
TSIA's Support Services Benchmark survey has uncovered benefits to outsourcing that can have a significant positive impact on the support services organizations provide.
In this 4-page report, you'll see findings from the Support Services Benchmark Survey, including the percentage of TSIA member organizations that outsource support.
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TSIA is the leading industry expert in technology support services and is an organisation I trust to keep ahead of the industry trends.
EMEA Director, Citrix Technical Support,
The Technology Services Industry Association (TSIA) is the leading industry association for executives who run service lines of business within technology companies. Our membership base includes 80% of the Fortune 100 technology firms in more than 65 countries worldwide.